Many of our cables are built to order, so the quantity and
complexity of the order sets the time it takes to ship your
EHS will warranty any cable we manufacture to be free of workmanship defects for 2 years. To make a claim contact us with the details and we will provide info on the process and how to ship us the cable. We will examine it to determine the type of failure. If determined to be a workmanship defect, we will repair the cable and ship it back to you at our cost. If it is a non-workmanship defect, we will provide a quote for repair and shipping back.
Most orders are ready to ship within 1 business day but because a few products take a bit longer be sure to note the "Estimated Shipping Time" info next to the "Add to Cart" button on the product page (image below).
Most items are shipped via USPS Priority Mail 1-3 day service. Larger/heavier orders ship FedEx. We also have an "Economy" shipping option which ships by USPS First Class Mail 1-3 day service. This is limited to 13 oz. and will not show as an option if your order is too heavy. On certain occasions we may drop ship from a vender and they typically use UPS or FedEx.
Here are transit time maps from our location for reference (does not apply to drop ship items)
We accept orders for all items from United States, Canada and
Mexico. All orders from outside the United States must be
pre-paid in U.S. dollars and are subject to normal import duty,
taxes and customs clearance charges in the destination country.
International shipping duties and taxes are the purchasers'
responsibility; EHS has no control over these charges and cannot
predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office
for further information. If purchaser refuses shipment due to
duties and taxes, the purchasers will be liable for any costs
incurred by EHS. EHS holds the right to refuse orders from non US
customers, if done so you will be given a full refund of your
- Order must meet the $49 minimum before taxes and
- You cannot combine multiple orders for free shipping.
- Shipping is automatically calculated in cart.
- It is limited to economy shipments.
- Only available to the continental US (excluding
- Certain items are marked as excluded from free shipping.
- Canceling items before shipment may affect free
- Not available on prior orders.
- If item is returned the shipping charges will be deducted
- Terms subject to change without notice.
International Shipping (excluding Canada & Mexico)
We are now accepting international orders though the website. We
have the right to refuse any order for any reason. If you paid
with PayPal with a verified account and address with shipment to
that same address, we would expect very little cause to refuse
We only accept international orders for our custom cables; we
will not ship lighting equipment (cables not included), sound
equipment, or pre-made RapcoHorizon snakes internationally. If
you have a product in your Shopping Cart that we do not ship
internationally the site will not provide a shipping estimate.
We only ship international using USPS and the website only
estimates shipping based on USPS rates. Transit time for
shipments by USPS Priority Mail should be about 6-10 days.
Because USPS shipping quotes use box size as well as weight,
there is the possibility that the quote will be off and we cannot
ship for the amount paid. If this happens we will contact you and
request the new amount at which time you will have the option to
cancel the order if you are not happy with the new amount.
IMPORTANT: International shipping on the site is a new feature.
It has been thoroughly tested, but if you have any trouble or
can't get shipping rates and have followed the above
guidelines, please contact us. If your country is not listed,
please contact us.
We always will ship a product as quickly as possible.
See product page for Estimated Shipping Time for each item; this
is for reference only due to ever-changing inventory. If an item
is backordered the entire order is usually held unless special
Priority is given to orders with Express shipping.
1-2 Days: Generally in-stock items that can be quickly
built or shipped.
2-4 Days: Generally in-stock items but might require
more build time.
1 week: Varying stock but generally available at short
notice (most things don't take 1 week to ship).
1-2 Weeks: Varying stock and requires special order
components for build (most things don't take 1-2 week to
Call: Please call before ordering
Please call to check if anything you need is time critical or
if you need a more accurate estimate of a ship date. The time
listed is for reference only and does not indicate current stock
or availability, or imply a guarantee.
We are required to charge sales tax on all orders shipped to
the state of Tennessee. If you are a church, school or other
business with tax exempt status in the state of Tennessee, please
contact us for assistance with your order.
We accept Visa, Master Card, Discover Card, American Express,
PayPal, and check or money order. Orders are processed once
payment is received.
Check or Money Order must be payable to:
Event Horizon & Services
310 Raywood Court
Nashville, TN 37211
All returns must be pre-authorized. No return will be accepted
without prior authorization. We reserve the right to refuse
return of certain high value items or large quantity of single
items. The majority of the time, issues can be resolved without
having to ship the item back. This saves everyone time and
The return policy varies by item; see product page for
level of Return Policy that applies, details of each
Items to be returned for a refund or exchange for a different
item must be received back within 20 days from the date of
purchase. Taking into account shipping, this allows about 15 days
to return the item for a refund. At our discretion, we may extend
the deadline on a case by case basis. After 30 days, no refunds
or exchanges will be authorized. Any warranty concerns must be
addressed to the manufacturer.
Returns for reasons other than the fault of EHS will be
charged a restocking fee (usually 10-25%) plus the non-refundable
shipping expense. All returns must be in the original packaging
and in an unused condition. If the item is missing packaging or
is in a used condition a higher restocking fee will be deducted from
All return shipping costs are your responsibility. Any item
that is attempted to be delivered with charges due will be
refused. EHS will cover costs to have a replacement item
If an item shipped to you is truly the wrong item and it was
our mistake, we will issue a call tag with a package delivery
company. They will pick the package up and ship it back to us at
If there is an order discrepancy, (received the wrong item,
received the wrong quantity, or other problems), it must
be reported within 3 days of package arrival.
If there is any shipping damage or an item is dead on arrival
or defective it must be reported within 3 days
of package arrival. Please include in the initial correspondence
whether it is shipping damage or DOA or defective.
Applies to more specialized items; follow the Standard return
policy but with a higher restocking fee of 20-25%.
Generally for custom built cables; basic cables can be
returned at 20-50% restocking fee; however cables including
custom text labels, short, non-reusable connectors or unusual configurations are
To protect our low prices available to everyone, and in order
to offer highly specialized and/or customized items that very few
people have need for, we have to restrict the returns of those
Why a restocking fee? We do not want to profit by selling
products and charging high restocking fees. However, restocking
fees become necessary in order for us to keep our costs and
prices down. The majority of customers never return items. When
items are returned in non-new condition, we have to sell them as
used and below costs. If not paid by those who returned them, the
additional costs have to be "shared" by others, which
we do not believe to be fair. We choose to keep our prices down
by also charging a restocking fee to non-defective, non-fault
returns to cover costs associated with the initial order and then
the return. We try to keep the restocking fee as low as possible
and in line with the costs associated.
If an order ships with free shipping, shipping expenses plus the
restocking fee will be charged.
In the rare event that there is an error in shipping by us (either wrong item shipped, DOA, or missing item) replacement items will be shipped the same shipment method originally paid for.
Once an order is completed by the customer, it is received and
may be processed as quickly as the next business hour. Therefore,
change or cancellation can be very difficult. We will make every
attempt to make the necessary changes to your order, however we
do not guarantee that your order will be changed or canceled.
Once your order is shipped or if your order includes custom
cables that have been constructed- it may be returned by the
applicable return policy (above).